Case study 01 · Banking & insurance
Automateddocumentprocessing
A 40-branch banking group was processing 12,000 pages of client files a day by hand. Six weeks later the chain was automated end to end — without replacing a single person.
ClientRegional banking group [ name to confirm ]
Scope40 branches · 3 countries
Duration6 weeks + 3 months support
Team1 ML lead · 2 engineers · 1 designer
project visual — review interface
The problem
Every account opening meant manually reading IDs, proof of address and payslips. Average validation time reached four working days, and data-entry error rates exceeded 6% — with compliance costs climbing at every audit.
Our approach
- Week 1 — on-site immersion: we timed the real journey, not the one in the procedure manual.
- Weeks 2–3 — extraction pipeline on real documents, with a confidence threshold that routes ambiguous cases to a human.
- Weeks 4–6 — core-banking integration, full audit logging, load testing and back-office training.
What we shipped
- A multilingual document extraction service (French, English, handwritten forms)
- A review interface where an agent validates or corrects in two clicks
- A compliance dashboard: every decision traceable, exportable in one click
- Technical documentation and full code ownership transfer
“They came in with engineers' questions, not salespeople's. Six weeks later the system was running in our branches.”